Regarding him, I'm torn between the two of those. Maybe a mixture of both.
I didn't used to think those about him.
You can tell when an unhappy person on the site really wants help. If they do, they will listen to your positive words, maybe ask a followup question or two, then thank you. I'm always happy to help out if possible.
The ones who don't want help at all, and in fact are happier without it, will spurn your kind, reassuring words to them, instead, coming back at you with more to top what they told you before, then doing that again, then again, then again.
I've never done this, but it makes me want to finally reply, "Okay! You win! "You're fucked up! Happy now?"
That's sounds mean, but it's exactly what such a person wants.