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Login issue - site won’t load - pls help

Hey everyone! I’m asking for friend of mine. He has been a member longer than I have and he recently had the issue where he could not login, eventually the issue became that the ZV forum page would not load at all. He is using TOR and a VPN. He has also tried logging in on other devices, still won’t load. Has anyone had this issue? If so what can he do to resolve this?
 
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